Hotel Policies

By making a reservation or checking-in (as applicable) you agree to the following hotel policies

Cancellation Policy

Reservations can be cancelled with no penalties until one day before arrival. For example, if reservation is for April 3rd, the last day that a cancellation must be made to avoid penalties is April fool's day until midnight. If cancelled less than one day before arrival, the first night will be charged. If a guest decides to cut the stay, notice must be given with one day in advance to avoid penalties. Otherwise one night will be charged (see the example above).


Taxes

All prices are excluding taxes. For rooms, the following taxes are applicable: Room Tax: 11.7%, Sales Tax: 6.25%, Water Protection Tax: 2.75%.


Lobby Hours

Front desk is available 24 hours / 7 days a week.
Contactless check-in and check-out:
(a) Make your reservation following the usual steps.
(b) It is important that you provide a mobile number so we can communicate with you. (c) Before your arrival you will receive via text message or email your room number and a key code to access it. We will give you a call to make sure that you got all the information.
(d) When you arrive at the hotel, proceed directly to your room. You will be automatically checked in when you punch-in your code.
(e) Unless you have any questions or you need a print receipt, you will be automatically checked out at the end of the reservation period. Just leave the room and the code will be voided automatically when the time comes.


Payment for the Stay

Payment for the stay will be charged one day before arrival. Should you cancel in accordance to our cancellation policy, 100% refund will be issued.


Minors (under 12)

Minors are welcome on the rooms located in the first floor and in the Cottage. You can ask for a roll away bed ($15 charge) and only 1 child under the age of 12 is allowed per room in addition to the two adults. Rooms on the second floor are "Adults Only".


Use of facilities

Hotel facilities are for registered guests only.
Use of Pool Area: Children less than 16 years of age are not allowed in the pool area unaccompanied by an adult. No lifeguard on duty.


Non Smoking

All guest rooms are non-smoking. Smoking is permitted in a designated area only. Should The Escape Inn find evidence of smoking in a room, either in the form of physical residue, or the smell of smoke in a room, a $200.00 cleaning fee will be charged. A replacement fee will be charged for any damage to the rooms or items damaged or missing from the rooms. Vaping is allowed.


Minimum age to check-in

Minimum age for check-in is 18 years old. An ID may be required


Pets

We love pets, but not all guests may feel the same. Thus, we regret to say that they are not allowed. But... you may see a super cute mini-dachshund roaming around and that would be Otto. This means that we didn't find an alternative arrangement for that day (we know... a bit hypocritical but we must agree that one tiny pet is different than allowing 20 of them).


Damages or Missing items

Guests agree to pay for any damages occurring during their stay to their accommodation, including damaged or missing items.


Right of admission

This property is privately owned, and the management reserves the right to refuse service to anyone and will not be responsible for money, jewelry or valuables of any kind, or damages to your automobile.


Arrival and Departure

Check-in time is 3PM and checkout time is 11 AM. If you wish to do a late check-out contact us for availability. If the late checkout is more than 2 hours after the regular checkout, 50% of the daily rate will be applied. In any case all late check outs are subject to express approval.


Occupancy

Maximum Occupancy is 2 persons per standard room and 4 persons for the Cottage and the Junior Suites. In the first floor accomodations you may ask for a rollaway bed ($15 per night) which is sbuject to approval and availability. No large gatherings in the rooms.


Quiet Times

Quiet times are from 10 PM to 7 AM the next morning. During that period we ask to refrain from making unnecessary noises. Please keep the volume of your TV, music, conversations, or fights to the minimum volume possible.